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Pegasus Systems, Inc.

Here are some job listings from my company. If you are interested please
contact me (and tell me which position) and I can pass on your info.

Shawn Catoe
Pegasus Systems, Inc.
E-Mail: [email protected]
Voice: (214) 523-0178

Programmer/Analyst ( Applications) (Commission Processing)
* Develop solutions to monthly processing procedures by
troubleshooting or modifying existing programs
* Perform maintenance and support of existing applications
* Work with marketing and finance groups to define requirements and
support ad hoc reporting needs
* Maintenance and support of production reports
* Implementation of new clients and new features into the production

* 2-3 years in open systems (UNIX) environment
* Minimum 1 yr programming experience in Informix SQL and 4GL
* BS in CS/MIS or related experience
* Strong analytical and troubleshooting skills
* Team player
* Prior experience supporting applications in a production environment
* Some database experience a plus

Product Support Supervisor (Commission Processing)
* Manage programmers and analysts responsible for the support and
maintenance of the production system
* Define and manage production support standards and procedures
* Prioritize and manage trouble tickets and projects
* Co-ordinate implementation of new clients and new functions
* Employee development

* Prior experience working within a UNIX production environment,
ideally with Informix SQL and 4GL
* 2-3 years experience managing or leading programmers and analysts.
* BS in CS/MIS or equivalent work experience
* Experience in defining and managegin processes and procedures
* Excellent oral, written and interpersonal skills
* Client/Customer focused

Customer Support Specialist (Commission Processing)
* Handle travel agency and hotel commission inquiries that come to
Pegasus via phone. Analyze data from the Customer Service computer system
to respond professionally to the travel agency or hotel personnel.
* Act as "Travel Agency Advocate" by providing the follow up with
hotels in response to the travel agency request through written
communications, phone calls, faxes or e-mail when necessary.
* Respond to all travel agency commission requests received daily by
close of business.
* Assist the Sales and Marketing team by making outbound calls to
travel agencies and hotels as they relate to promotions, new products or
other sales efforts.
* Communicate the benefits of the Pegasus Commission Processing
services to travel agencies in order to increase member agency
* Communicate with customers and Pegasus Systems employees with the
highest degree of professionalism.
* When assisting callers, analyze customer profiles and "upsell"
services when the opportunity permits.
* Assess and comprehend departmental needs and service levels to
ensure that no call is abandoned.

* Some college preferred.
* 2-5 years working in a travel agency, hotel or airline and some
experience or exposure to the accounting aspects of the travel
* Highly organized and self-motivated.
* Good written and oral communication.
* Experience in telemarketing/customer service.
* Analytical skills.
* Microsoft Excel, Microsoft Word and Outlook or comparable software
* Mature and professional demeanor.

Customer Maintenance Specialist (Commission Processing)
* Maintain Travel Agency profiles by adding, deleting and updating
address and financial information and correspond with agency by the month
end close.
* Works with Pegasus Systems Finance Department and banking partner to
perform all "stop payment" and "re-issues" and "copies" of travel agent
commission checks.
* Responsible for identifying correct address for all returned checks
and updating customer profiles to reflect change.
* Responsible for the distribution of checks that have been returned
due to incorrect addresses.
* Assist the Sales and Marketing team by making outbound calls to
travel agencies and hotels as they relate to promotions, new products or
other sales efforts.
* Act as back up for Customer Service telephone team as needed.
* Provide on going support to management with regards to high level
understand of customer base (must have thorough knowledge of customers).
* Advise Information Technology team with suggestions or ideas on how
to improve the performance of the Customer Database.
* Prepare thorough written status reports in order to participate in
weekly staff meetings.
* Become proficient in report tool that aids in analyzing travel
agency customer base.

* Some college preferred.
* 2-5 years working in a travel agency, hotel or airline and some
experience or exposure to the accounting aspects of the travel industry.
* Highly organized and self-motivated.
* Good written and oral communication.
* Experience in telemarketing/customer service.
* Analytical skills.
* Microsoft Excel, Microsoft Word and Outlook or comparable software
* Mature and professional demeanor.

Travel Agency Account Representative (Commission Processing)
* Responsible for analyzing the assigned consortia customer base and
developing initiatives to increase revenues and reduce expenses.
* Responsible for representing Pegasus Commission Processing at
industry events and trade shows.
* Responsible for the development, implementation and tracking of
consortia marketing communications and promotions, including the design of
visual and written copy for publication.
* Responsible for the achievement of specific member participation
goals within assigned consortia customer base.
* Responsible for conducting marketing research in support of
potential sales and marketing strategies and initiatives.
* Will assist in the development of business plans, proposals,
presentations and RFP responses.

* Bachelor's degree in marketing preferred.
* 1 to 3 years of marketing or sales experience, preferably in the
hospitality or travel industries.
* Familiarity with Excel, Power Point, and optional database
management tools.
* Excellent written communication skills required.

Manager, Travel Agency Accounts (Commission Processing)
* Responsible for achieving sales, revenue and expense goals relative
to the assigned market, including:
New agency sales via telemarketing, direct contact, RFP responses,
referrals, etc.
Electronic Reconciliation & Tracking sales to current agency base
Maintenance and updates for current customer base.
* Responsible for maintaining a prospect and customer database,
analyzing potential opportunities and successfully implementing account
retention and growth strategies within the assigned market.
* Primary contact with the decision-maker level of member and
non-member middle market travel agencies, and will required to communicate
with prospects and customer base on a regular basis.
* Assist in the development of company business plans.

* Bachelor's degree required. An MBA in Marketing is desirable.
* A minimum of three (3) years of service related sales and/or account
management experience with a travel related organization.

Configuration Manager(Electronic Distribution)
* Preparation of production and qa installations which includes the
1. Moving new file versions.
2. Verifying QA.
3. Compilation of new applications
4. Monitoring logs during final QA testing.
* Establishment and enforcement of installation procedures.
* Organization and tracking of current production applications.
* Documentation of updated passwords with new application information
(maybe operations document).
* Preparation of daily template installs.
* Prioritization of customer requests and mediation between customer
support teams and technical staff
* Facilitation of the software configuration management initiative
with the IT Development team; participation from definition of the
project's requirements through enterprisewide implementation.
* Facilitate migration of major development revisions into QA and
production builds.

* CS or MIS degree preferred, but not required.
* The applicant must be a strong person, possessing excellent
communication skills, demonstrate good interpersonal skills, and employ a
team-focused orientation while also operating independently.
* A moderate technical knowledge base (ability to debug compile errors
and trace through logs) and good organizational skills are required.
* Additionally, working knowledge of Informix SQL, UNIX, HTML,
JavaSafe, JavaCode and JavaScript are essential.
* Optional: Familiarity with a multilevel web-architecture preferred.

Software Engineer (IT Development)
* Design, code, and test new software
* Port, rewrite, and modify legacy software
* Write detailed design specifications and documentation
* Interact with product support and customer service teams
* Function independently or as part of a team depending on type of

* solid grasp of OOD/OOP principles
* Java required, C/C++ a big bonus, Perl and similar
languages/utilities helpful
* Experience with UNIX, Win9x/NT
* Team player - ability to work well with others
* Good oral and written communication skills
* College degree required, CS or related technical degree preferred

Project Manager (IT Development)
* Hire, Train, and Manage Software Engineers and Programmer/Analysts
in IT Development Group.
* Conduct employee performance evaluations; recommend/assist with
career path development, recommend/justify disciplinary action.
* Develop, evaluate, and maintain training plans considering employee,
project, and cost factors.
* Work directly with management and business unit personnel to scope
project requests.
* Develop, monitor, and maintain project schedules including resource
assignments and costs.
* Manage full development lifecycle for projects.
* Assist with development and execution of project transition plans to
operations/business groups.
* Communicate project and personnel status/success/issues to upper
management and business unit personnel.
* Assist in product evaluations and purchase recommendations in
hardware, application, and security areas.

* Bachelor's degree in IT or related technical area.
* 2-3 years of project management experience.
* Excellent communication skills - ability to communicate with
technical reports, upper management, and business partners.
* Motivated - able to take charge of projects and seek assistance,
further definition as needed.
* Flexible - able to adapt to product/timeframe changes.
* Experience with Data Warehousing concepts/projects a plus.

* Programmer/Analyst (Electronic Distribution)
* apply systems solutions to business problems through the design and
programming of automated systems
* assist on the maintenance of in-place programs
* work on elements of large/complex installations

* 2-5 years in open systems (UNIX) environment
* BS in CS/MIS or related field
* Informix (SQL and 4GL)
* strong analytical skills
* team player
* transaction and batch processing, Internet development
* travel industry experience a plus

Financial Analyst (Finance)
* Financial analysis
* Cash management and treasury analysis

* BBA with some related experience preferred
* Database experience with Windows 98, MS Word and Excel
* Team player
* Excellent written and verbal communication skills.

Marketing Communications Coordinator (Corporate Communications)
* Coordinate marketing collateral and production
* Coordinate tradeshow participation company-wide
* Manage, coordinate, update and write content for corporate Web site
* Assist with public relations activities

* 2-3 years managing/producing marketing collateral working with
external designers, printers, etc.
* Strong writing, editing and proofing skills
* 2-3 years tradeshow/event management/meeting planning experience
* Strong attention to detail
* Must be able to handle multiple (lots!) of projects simultaneously
* College degree