Computer Science Alumni

Gary Chappell

Current Employer: Sabre, Inc.
Title: Senior Consultant II
Graduation Date: 1996
Degree: Bachelor of Science in Computer Science

Gary is working at Sabre, Inc., a subsidiary of AMR Corporation, the owners of American Airlines. They are experts in the travel and transportation technology industry. More specifically, he is in the Voice Commerce Applications department. Gary's department provides customer contact center solutions utilizing Interactive Voice Response (IVR), Speech Recognition, fax-on-demand, Intelligent Call Routing (ICR), Computer-Telephony Integration (CTI), and other technologies for the travel and transportation industry. His department's customers-to-date include American Airlines Reservations, American Airlines Cargo, American Airlines AAdvantage Customer Service, Canadian Airlines International Reservations, Midway Airlines Reservations, Reno Air Reservations, US Airways Reservations, US Airways Human Resources, and Legend Airlines.

Gary's responsibilities include everything from analysis, design, construction/integration, and testing through implementation of the customer contact center solutions mentioned above. His current annual salary is $75K (as of December 1999). Benefits include profit-sharing, option to purchase Sabre stock at less than market rate, stand-by flight privileges on American Airlines, two weeks paid vacation, medical insurance, dental insurance, short-term disability insurance, long-term disability insurance, and life insurance.

The hardware/software that he has personally specified/used on projects while at Sabre includes:

Machines - Compaq Intel-based Servers, Sun SPARCs

Telephony Hardware - Dialogic, Natural Microsystems, Periphonics, Brooktrout, Nuance

Operating Systems - Windows 95/98/NT 4.0 Server & Workstation, Sun Solaris, AIX

Databases - MS SQL Server

Web Servers - MS Internet Information Server

Programming Languages/Technologies - C/C++, Java, TCP/IP, CORBA, Periphonics, Nuance, WhiteCap, COBOL, HTML, JScript, Active Server Pages

Productivity Software - MS Office (including Word, Excel, PowerPoint, and Project), Netscape Communicator (including Navigator, Messenger, and Calendar), Visio